Jimmy
Activity overview
Latest activity by Jimmy
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Jimmy created an article,
Transferring Licences After Staff Turnover or Site Changes
Transferring or reallocating software licences keeps your operations compliant.Process:Identify the licence(s) to be transferred (noting licence key, user/site).Go to “My Entitlements” in the porta...
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Jimmy created an article,
How Can I Check My Software Entitlements and Licence Expiry Dates?
It’s easy to see which MST products and support levels your site is entitled to.Guide:Log into the MST Customer Portal.Go to the “My Entitlements” section.Filter by site, product, or expiry date.Fo...
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Jimmy created an article,
How MST Tracking Devices Support Mine Safety Compliance
MST tracking systems help you meet WHS and regulatory obligations.Features:Real-time personnel/loco tracking for musterings and evacuationsAutomated logs of entry/exit, time-in-areas, and exposure ...
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Jimmy created an article,
What to Do When There is a Communication Blackout On-site
A comms blackout can impact safety. Here’s what to do:Steps:Stay calm and activate your mine’s communications incident protocol.Try re-booting nearest communications nodes if accessible.Use backup/...
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Jimmy created an article,
Troubleshooting MST HELIX Controller Power Issues
If your HELIX controller isn’t powering up, follow these steps.Checklist:Confirm the power supply is working and correctly connected.Check the controller’s fuse (see Service Manual section 3.2). Re...
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Jimmy created an article,
How to Request an RMA for Faulty Devices
Faulty MST hardware (e.g., HELIX controller, radios) may qualify for RMA.Process:Gather device info:Model, serial number, purchase date/location, detailed fault description.Attach supporting files:...
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Jimmy created an article,
How to Update Your MST Software to the Latest Version
Keeping your MST software up to date ensures access to new features and security enhancements.How To:Log into your software application (e.g., FUSIONPro).Go to “Help” > “Check for Updates.”If a new...
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Jimmy created an article,
Installing and Setting Up FUSIONPro Software
A step-by-step installation guide for MST’s FUSIONPro platform.Steps:Download the latest FUSIONPro installer from the customer portal.Double-click the installer (.exe) and follow on-screen prompts....
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