How to Request an RMA for Faulty Devices

Faulty MST hardware (e.g., HELIX controller, radios) may qualify for RMA.

Process:

1. Gather device info:
   • Model, serial number, purchase date/location, detailed fault description.
2. Attach supporting files:
   • Photos of device, error messages, or proof-of-purchase where possible.
3. Submit an RMA request via our RMA submission form or email [e-mail].
4. Our support team will review and respond with an RMA number and shipping instructions.
5. Return the device to the address provided.

Note:
No repairs will be authorised without a valid RMA reference.